Sikwin privacy policy

This Sikwin privacy policy explains what information may be collected when you use the sikwin app and related services, how it may be used, and what choices you have.

If you have questions about privacy, data requests, or account security, contact support at support@sikwin.com.

Scope

This policy applies to information processed in connection with Sikwin services, including our website, mobile experience, customer support channels, and compliance checks. It should be read together with any applicable terms and conditions and game rules displayed in-product.

Information we may collect

Depending on how you use the service and what is required for compliance, we may process the following categories:

• Account details (e.g., username, contact details)
• Identity and verification data (e.g., KYC documents where required)
• Transaction and payment-related records (e.g., deposits, withdrawals, payment method identifiers)
• Device and usage data (e.g., IP address, device identifiers, browser type, app events)
• Communications (e.g., emails and live chat messages with support)
• Responsible gaming and risk signals (e.g., self-exclusion requests, fraud-prevention indicators)

How we use your information

We may use personal information to:

• Provide and operate the service (account access, gameplay, payments, customer support)
• Verify identity, meet compliance obligations, and enforce policies
• Prevent fraud, abuse, and security incidents
• Process transactions, resolve disputes, and manage chargebacks
• Personalize settings (language preferences) and improve product performance
• Send service messages (e.g., security notices, policy updates) and, where permitted, marketing communications

Legal bases (where applicable)

Where data protection laws apply, processing may be based on one or more of the following:

• Performing a contract (providing the requested service)
• Legal obligations (e.g., KYC/AML and record-keeping)
• Legitimate interests (security, fraud prevention, service improvement)
• Consent (where required for certain cookies or marketing)

Cookies and similar technologies

We may use cookies or similar technologies to enable core site functions, remember preferences, help prevent fraud, and understand usage patterns. You can manage cookies through your browser/device settings. Some controls may affect site functionality.

Sharing and disclosures

We may share personal information with:

• Payment processors and financial partners to complete transactions
• Identity verification and compliance providers (KYC/AML screening)
• Hosting, analytics, and security service providers acting on our instructions
• Professional advisers (e.g., auditors, legal counsel) where necessary
• Authorities or regulators when required by law or to protect rights, safety, and integrity

We do not sell personal information in exchange for money. Where applicable law defines “sale” or “sharing” broadly, you may have opt-out rights described below.

International transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers in line with applicable data protection requirements.

Data retention

We retain personal information only as long as needed for the purposes described in this policy, including:

• Maintaining your account and providing services
• Meeting legal, regulatory, and financial record-keeping duties
• Investigating fraud, disputes, and enforcing terms

Retention periods vary depending on the data type and legal requirements.

Your rights and choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal information
• Object to, or restrict, certain processing
• Receive a copy of your information (data portability)
• Withdraw consent (where processing is based on consent)
• Appeal or lodge a complaint with a relevant data protection authority

To request access or deletion, contact support@sikwin.com. We may need to verify your identity before fulfilling requests. Some requests may be limited where retention is required by law or for fraud prevention.

Security measures

We use reasonable administrative, technical, and organizational security measures designed to protect personal information. No system can be guaranteed 100% secure; you are responsible for keeping login credentials confidential and using a strong password.

For account and payment safety tips, see our responsible gaming and security-related guidance in the app.

Summary table: key privacy topics

Topic	What it means for you
Personal information	Data that can identify you directly or indirectly (e.g., contact, device, KYC).
Data protection	Controls and processes to handle data lawfully, fairly, and securely.
Security measures	Steps to reduce risk of unauthorized access, loss, or misuse.
Your choices	You can request access/deletion and manage certain preferences (e.g., cookies).

Children’s privacy

Sikwin services are not intended for individuals under the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided information, contact support@sikwin.com.

Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a revised effective date where appropriate. Continued use of the service after an update may be treated as acceptance to the extent permitted by law.

Contact

For privacy questions or requests, contact:

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